In recent times, questions to the support staff remain unanswered, usually after updates to Myfonts or Monotype. Or it becomes difficult to find a solution to a problem you are experiencing. They don't write back. Last time I wrote to Mary from Monotype. After that, the answer was written and they disappeared again. What do you do when faced with such situations? Do you have a recommendation? The font, which has been approved for a week, does not appear on the site. I don't know what to do.
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The most recent issue I've had is that font files don't update when submissions are updated, and I've had to rely on support to get things changed manually. Personally, I've found that they've always been super helpful.
They do say it might take five days for a response and I imagine they're overworked with how truly awful the font platform is to work with, so I wouldn't be surprised if they can't get back on time all the time. I often think they must feel like they're fighting fire with gasoline.
Earlier, about 3-4 years ago, they were very good. Any questions or problems I had would be resolved. But now it is not. They said the last font I sent would be active within three business days. I wrote more than three days ago, they didn't answer. It later appeared on page 7 in the Whats new section after being active. I put it in the download, but it does not appear. The Family Packages section is also not visible. In short, there are things that need to be addressed and I still haven't gotten an answer.