In recent times, questions to the support staff remain unanswered, usually after updates to Myfonts or Monotype. Or it becomes difficult to find a solution to a problem you are experiencing. They don't write back. Last time I wrote to Mary from Monotype. After that, the answer was written and they disappeared again. What do you do when faced with such situations? Do you have a recommendation? The font, which has been approved for a week, does not appear on the site. I don't know what to do.