I just wanted to check if what's happening to me actually an isolated case or it happens to others as well.
Monotype font platform won't let me upload anything in existing
font family – nor font files nor images.
Every time I try, messages in red rectangles in top right corner of the page jumps out with warning that something is not right.
MyFonts support doesn't respond on email (although they responded on Twitter by forwarding issue to support again) so far.
I wanted to upload new version of OTF files for our latest release that have some kerning issues that are present at MyFonts website only, while on other vendors, same font files don't have that kerning issue. So, I suspect that there's something wrong with this font platform which we have not been informed about from them.
Does anyone else have similar issues with their platform recently?
My apologies to everyone I may confused.
This topic can be removed if admin agrees.
Sorry once again.
Regarding to kerning issue... I got answer yesterday: "By default, our new font rendering service will only render kerning pairs from the standard GPOS pairing font table. If you have kerning in the 'kern' table, we recommend changing the binary to have GPOS kerning table entries that are available in the 'kern' table."
Not crazy for them to expect GPOS kerning, in new fonts. But there are plenty of old fonts sold on MyFonts.
Has there been a trend for layout engines to stop supporting the 'kern' table in favor of GPOS kerning only? If so, which ones? I had not heard this previously.
Christian Thalmann said: If poster dimensions are not proper (1440x720), it won't accept it. But I'm sure that's not case cause of what you said after quoted part.
Those errors you all mentioned – errors during uploading new font files – after being frustrated at first, I started acting like that's normal thing They are present for almost the beginning of the platform, but they haven't been solved so far. They are pretty sure aware of it, but... obviously things are not working smoothly.
I am a bit pissed on all this cause of bad renders MF give, the font I'm talking about now looks like half-product and it effects on customers choice for sure (like @Nikola Kostic probably feel with his Allotrope).
November's releases went fine... but it took THREE WEEKS after approval of my December releases for (1) All of the fonts to appear on my foundry page. (2) All of the fonts to appear in name searches and (3) about half of my font banner graphics ro appear on the font listings.
Out of ten listings, five are missing all of the graphics, four are OK, and one has two banners missing.
Add to this that I no longer can have those releases on the "What's New" page, as that page is auto-generated and these released finally got "fixed" (so to speak) ten days after first being approved.
Numerous emails to get things right haven't brought final results, and I was asked to refrain from emailing so much, because every additional email "slows down the work to fix the problems".
In general... you're lucky if you get any response, and when you do, you're told things like "don't worry, we're working on it" and such.
It seems that "Foundry Support" is more theory than practice.
There are no First Amendment rights on a font forum.
But I doubt if anyone here is going to call you out for criticising Monotype.
Yes, I also faced some issues. Their backend system was undergoing an upgrade which was expected to be completed by the end of this year 2021.
I had submitted two families (Static fonts and a Variable font). The backend would show 1 released family and 2 under review. Sometimes it will show 3 released families. The edit page was broken, the frontend showed wrong number of static fonts. Below are some screenshots which I took back then:
After so many days of waiting, I got reply from the staff, that we are working on it. FInally one day the families got released. Then I did not had any permalink or page link where I could find it. The only way was to type exact name in search box to see where it landed.
Since they wouldn't answr an email about how and if I could edit graphics on the Font Platform page, I went about trying to figure things out myself... which was useless.
I did discover, however, that ALL of the missing graphics are sitting right where they should be on the preview page for each font, but NOT on the actually released font pages...
PLUS... Thanks to another type designer I was "clued in" when my "released fonts" showed ZERO and "fonts pending approval"showed 61. (which in reality is 1900 released fonts and ZERO waiting for approval!)...
He told me to search for a partcular font by name. After trying that method I was able to view each font's preview page.
I usually try to release ten new fonts per month. Right now I have five designs in the works - and one of the reasons I'm holding back on finishing them is this issue.
What will happen to my new releases? If I set a future release date, that's not guaranteed (as I was told) because of the back-end issue being worked on. If I set them to be released "as soon as possible", will I go through the many issues again... fonts not showing up on my foundry page - individual font pages missing - fonts marked "not available for sale" or missing graphics? If I write to folundry support about the issues, will they be fixed promptly? (Doubtful.)
Foundry support has just one job - to support the independent foundries that make them money. We do the drawing, designing, spacing, kerning. We write the promotional texts, create the graphics and do the uploads. We check and double check on the new releases and follow through with reporting any issues...
All Monotype needs to do is sell the fonts and pay us... but they also need to have a foundry support system that is there for us (like it was when Bitstream had MyFonts) when issue do arrive. To have one "executive" oversee the running of their program and one "Technical Support Specialist" half a world away in a different time zone has reduced "foundry support" to "occasional support"...
Now it seems that we are the "thorns in their side" when their foul-ups deny us both (distributor and vendor) potential sales... and don't get me started as to how my net revenue each month is always fractionally shorter because their system cannot do even division.......