I bought a single weight from a well-known foundry that doesn't meet the quality standards. The same error happens on all the lowercase letters where an arc meets a vertical stem: h,n,m,u and r. Please see the attached image.
The font was bought on March 7th, I informed the owner of the foundry on May 6th about it.
Reading the return policies on their website it says that I should have notify them within 30 days, for a replacement.
As I find myself designing a book that soon will be send to print, last monday I emailed him again asking if it was possible to exchange the license I got for another weight of the same typeface. No reply was received.
Any recommendations on a possible solution for this unexpected situation?
Comments
The only other thing I can think of is to use a different typeface and request a refund.
If you're confident that a different weight doesn't have the issue, then I'd recommend licensing that font instead for your print work. For the refund, try finding the phone number for the foundry. There's all sorts of reasons why an email could go amiss.
Either that or the ink trap trend has now reached obtuse corners!
@Mark Simonson @Craig Eliason @Igor Freiberger
Thanks for your comments.
A solution that was mentioned was to contact the designer, I'm sure it will create legal problems between the designer and the Foundry. Also, fixing the error by opening the font on a software will create legal problems.
The owner of the foundry didn't reply to any of me emails. Even the first one (May 6th) where I shared the error without asking for anything, I dropped an email with the intention of letting them know. Two emails were sent this week and no reply was given.
What make things worse is that the font is still there for people to buy it. They didn't have the professionalism to put it down. More people could experience this situation.
They attitude is far from what I imagine.
It seems very unprofessional (and frankly odd) that not a single email was answered.
A problem would only arise if there were already some kind of issue between the designer and the foundry, such that they were not cooperating. There are some cases where a foundry essentially owns a font and the original designer is no longer involved in its further development, or where the contract with the designer has been purchased as part of a foundry aquisition and the designer doesn’t feel like collaborating with the new owners.
I would expect that the problem will be fixed sooner rather than later, and online threads last for years (at least!).
This, exactly this. I always encourage people who buy my fonts to reach out to me if they want changes, requests, complaints, etc. It's how I know what people want. For example, I didn't start adding the Indian Rupee (₹) as standard in my fonts, as I felt the regular Rupee sign (₨) was sufficient. But enough requests for it specifically helped change my mind on that. So by all means, reach out!