Reset password problem

Thomas Phinney
Thomas Phinney Posts: 3,203
in Suggestions and Bug Reports
Not for me, but for Santiago Orozco:

https://typo.social/@sannorozco/113081759840824843

Comments

  • Paul Hanslow
    Paul Hanslow Posts: 196
    A few other members have been having this problem.
    The workaround is for a mod to go into the users account via the backend and change the password to something generic, then send that password to the affected member. Then they can login and change their password to whatever they want. 

    This issue seems to be a bug where the member isn't contacted via email when they want a password reset.
  • James Hultquist-Todd
    James Hultquist-Todd Posts: 436
    I've reached out to vanilla about this. I've taken care of it in this situation.
  • Santiago Orozco
    Santiago Orozco Posts: 17
    Thank you all! Thomas, Dyana, Paul, & James.
  • Paul Hanslow
    Paul Hanslow Posts: 196
    If anyone has this issue on Typedrawers please DM me with your user name and email. I'll then fix it and email you a temp password so you can login.

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