Hi all. It's a long time since I've hit up a type forum! I wish I could post something more positive but I'm reaching out to hear others' experience dealing with Monotype and receiving all owed royalties. I've been with Monotype for about 5 years. I signed up to fulfil an OEM order which couldn't be completed on MyFonts where I have been for around a decade. I suspect a glitch with being payed royalties from sales on Monotype's sites (excluding MyFonts, as MyFonts has its own database which works for me).
I recently discovered I have no access to data in the Monotype vendor portal. I also haven't received a payment since fulfilling the OEM order 5 years ago. It strikes me as odd that email reports sent to me from Monotype indicate I am only owed an accumulation of puny royalties for their once available cloud fonts service which are below payment threshold. I am a very small time foundry but I have reason to suspect they're selling my type without paying me as I receive license inquiries and can see sales on MyFonts. I also managed to obtain a Linotype invoice from a designer who purchased an app license recently for my typeface. I was only able to do this because this friendly designer contacted me to ask where they could obtain an app license prior to the sale.
Before anyone draws any conclusions I make no accusations that Monotype is acting deliberately to not pay royalties. I am not looking to discredit them—I am just illustrating my issue to understand where I stand. It may very well be an isolated case.
I have been speaking with Monotype's email only foundry support for weeks but responses are slow, underwhelming and frustrating as I have to repeat myself and continually chase them up.
It'd be great to hear any experiences or advice how I might be able to solve this. This post may very well encourage you to check your reports as it took me quite a while to realise something was up.