MyFonts application process

Johannes NeumeierJohannes Neumeier Posts: 178
edited April 23 in Type Business
Hey all,

I was wondering if there is anybody here who could shed some light on what is currently happening with the MyFonts foundry application process, or if there is others who have experienced a similar delay in their submissions being even responded to - my initial submission was 5 months ago. There's an automated email informing me of a "up to 45 business day" delay with dealing with new submissions, and some time ago I have received human-written email reassuring me that my submission is still in the review queue, but again heard nothing ever after.

Reluctant as I was to consider selling my designs through that channel in the first place, the question begs: Is this business as usual?


Edit: I might add that I was somewhat reluctant to bring this issue up "publicly"; I do not mean to start a discussion about MyFonts, retailers, or particular business practices. I am simply looking for peer experiences given the lack of any real information, and after they missed their own delay estimate by factor three, I have less reservations about what, if any, light this shines on MyFonts.
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Comments

  • Chris LozosChris Lozos Posts: 1,077
    edited April 23
    It usually takes about a week only after you become one of their established customers. I don't remember the first time, it has been too many years.
  • Same here, I am waiting since mid December. They have some technical issues at the moment.

    That's what they told me 2 weeks ago:
    "This is - as you can imagine - not at all the normal feedback and waiting time!
    The technical issues are caused by the fact a new upload platform will be launched in the course of this year. Some of the tests that were done messed-up the existing platforms/sites we use to work on. This prevented the MyFonts Team, the Review Team etc. to work on normal speed or even work at all by moments, causing huge backlogs in installation, follow-up and applicants review/approvals.

    I'm really sorry your application (and many others) coincided with this testing period.
    We - at MyFonts - had not expect we would have that much issues caused by the testing.

    All our apologies for the very long waiting time. We are very aware of how frustrating all this is... we can only hope the new platform will be operational soon and all will go smoother again."
  • When I joined, there was a panel that looked at my work quite thoroughly, and even gave some useful feedback. But I don't think it took longer than a few weeks.
  • Thanks for your input, especially @Moritz Kleinsorge  - so it seems this is neither how things normally go nor am I alone with this waiting time. I got a less informative email answer, but this makes sense, sort of.
  • We had also massive issues with the promotion prices in the different currencies by the last 3 releases.
    Waiting now more than a month for MF to upload our new release. There are supposedly some issues to upload TTF and CFF in one package, but already three weeks MF cant provide any information what exactly the issue is.
    Compared to Fontspring the same job took 1,5 days...
  • A friend of mine is also waiting for six months to sign up with MyFonts. They replied to only a fraction of the e-mails he sent and the replies contained no usable information about his admission besides appologies. Pfff...
  • In mid December they told me, I need to wait till the end of January to get feedback. In the beginning of February, they told me I need to wait till mid February. Since them I am waiting. In the meantime I also sent them some mails, just the last one was answered from someone, who is part of the support, but not a member of the Review Team. 
  • Chris LozosChris Lozos Posts: 1,077
    Not good customer service anymore?

  • Kiril ZlatkovKiril Zlatkov Posts: 1
    edited April 25
    I applied for a new foundry at MyFonts 7 months ago! My first mail with ready files was send to them exactly on 25th of October. What can I say? During this time I wrote them all kinds of mails – surprised, angry, sarcastic, compassionate... Still nothing. They keep assuring me that my family will be reviewed soon. I'm still waiting. And I wonder what kind of business is this?
  • André SimardAndré Simard Posts: 119
    I would want to send some of my fonts. As I read, It will wait for a while.
  • Vasil StanevVasil Stanev Posts: 128
    Nothing is too fat to die. I'll take my business elsewhere.
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